CAREERS
Coastal Source is a quickly growing outdoor lighting and outdoor audio manufacturer. Our growth is due to the extreme durability and performance of our products, coupled with an innovative business model that relies on direct sales to our carefully selected base of highly trained, installing dealers. We are financially strong, with our two parent companies in business for over 50 years each – and with over 250 combined employees.
Coastal Source shares space and benefits with its parent company. The Artcraft Group is a fast-moving, growth-oriented company with competitive pay and benefits including 401(k), profit sharing plan, health, dental and vision insurance, long term disability insurance and on-site fitness center.
Visit our consumer website (coastalsource.com) and our dealer website (dealer.coastalsource.com) to learn more about our company and products.
Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
CURRENT OPENINGS
SENIOR TECHNICAL ADVISOR
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Minimum 5 years of technical troubleshooting expertise or proven technical ability -
Minimum 2 years experience supporting customers via phone, email, chat and/or in-person -
Creative troubleshooter who is driven to go the extra mile to solve an issue -
Passionate about customer service and owning the customer experience to provide complete issue resolution -
Able to easily adapt communication to different customer types -
Willing to contribute to a family-like team in a fast-paced, open-office environment -
Able to independently multitask, organize and prioritize tasks -
Able to investigate technical solutions while speaking with customers -
Adept at acquiring skills with an eagerness to learn and take on new challenges -
Computer and smartphone experience -
True team player with no 9-5 mentality
DESIGN PROJECT MANAGER
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Minimum 5 years of sales experience -
Minimum 5 years of project management experience -
Minimum 5 years of experience managing people -
Firm understanding of system design & the selling process -
Passionate about customer service and owning the customer experience to provide complete issue resolution -
Able to easily adapt communication to different customer types -
Willing to contribute to a family-like team in a fast-paced, open-office environment -
Able to independently multitask, organize and prioritize tasks -
Adept at acquiring skills with an eagerness to learn and take on new challenges -
Computer and smartphone experience -
True team player willing to step in to help others -
Quick to take ownership & responsibility of each situation
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Knowledge of CAD software applications -
Proficiency in BlueBeam Revu -
Understanding of landscape plans -
Landscape Lighting design experience -
Commercial estimating experience
CUSTOMER SUPPORT SPECIALIST
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Someone with a minimum of 3-5 years of experience in a progressive customer service role -
Possess strong verbal and written communication skills and can quickly and adeptly communicate to different customer types -
Ability to maintain professionalism under pressure -
Strong attention to detail -
Can employ project management skills to efficiently and effectively prioritize, multitask and organize -
Excited to bring suggestions and ideas to the table -
Willing to contribute to a family-like team in a fast-pace, open-office environment -
Adept at acquiring skills with an eagerness to learn and take on new challenges -
Proficiency in MS Office and adept at learning/using CRM systems -
True team player committed to achieving shared team goals -
Familiarity with current product lines and customer base/industry a plus -
High School diploma or general education degree (GED); a college/university degree in Business Administration or relevant field of study a plus
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Be a Coastal Source ambassador by providing courteous customer service to dealers, sales reps and business partners -
Answer customer inquiries by phone and/or email to address their requests for company/product information, availability and shipping schedules, order status and modifications, and more as they arise. -
Edit orders received for pricing and any applicable discounts; informing customer of prices, discounts, charges, shipping date, anticipated delays, and any additional information needed. -
Prepare and issue customer invoices, including any discounts or price adjustments, and email/mail to client -
Communicate with customers to address any past due invoices. -
Process client credit card payments and refunds; following-up on credit card disputes with credit card provider. -
Research and resolve account discrepancies, issues or queries. -
Receive and check customer complaints; consulting with production, shipping, warehouse, or carrier personnel to expedite or trace missing or delayed shipment. -
Maintain customer information and other metrics in CRM database. -
Follow-up on important orders to ensure delivery by specified dates. -
Prepare shipping documents such as export papers and commercial invoices. -
Compile statistics and preparing various reports for management. -
Other duties as assigned.