SENIOR TECHNICAL ADVISOR
This position is located at the Coastal Source office in Moorestown, NJ
Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we have created and our team that stands behind them. We are working to build a world-class service experience for our customers.
About You
You are a problem solver who is fascinated by the way things operate. You appreciate quality products and insist on quality service. You connect with customers naturally as you strive to understand and solve their issues. You thrive on exceeding the expectations of customers by patiently providing step by step solutions tailored to each individual. You stay informed on new technologies and can learn them with ease. You are a multitasker capable of analyzing, isolating and resolving multiple complex issues. You manage your time effectively as you prioritize new tasks. You have excellent verbal and written communication skills that allow you to follow up with customers to ensure their needs have been met. You like a challenge and have your own ideas on how to best overcome them. You aren’t scared to make mistakes since you see them as an opportunity to learn and improve. You seek to provide an incredible customer experience.
If this sounds like you, we hope you apply to become a Coastal Source
Senior Technical Advisor.
Key Qualifications
Minimum 5 years of technical troubleshooting expertise or proven technical ability
Minimum 2 years experience supporting customers via phone, email, chat and/or in-person
Creative troubleshooter who is driven to go the extra mile to solve an issue
Passionate about customer service and owning the customer experience to provide complete issue resolution
Able to easily adapt communication to different customer types
Willing to contribute to a family-like team in a fast-paced, open-office environment
Able to independently multitask, organize and prioritize tasks
Able to investigate technical solutions while speaking with customers
Adept at acquiring skills with an eagerness to learn and take on new challenges
Computer and smartphone experience
True team player with no 9-5 mentality
What You’ll Do
We expect the same level of support from our customer service team as our customers do. As a Coastal Source
Senior Technical Advisor, you’ll be supporting all of our varied outdoor products, from high-performance outdoor speakers to rack amplifiers to landscape lighting fixtures to LEDs. As an essential customer point of contact, you’ll be the friendly voice of Coastal Source, providing world-class customer service, troubleshooting and technical support. We will depend on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs. You will provide phone-based technical support to our customers as you actively identify, isolate and solve their issues. You will take ownership of open issues to ensure the customer feels like a part of the Coastal Source family.
APPLY NOW
CUSTOMER EXPERIENCE MANAGER
This position is located at the Coastal Source office in Moorestown, NJ
Coastal Source strives to create the most durable and high performance outdoor living products on the market. We are proud of the products we have created and our team that stands behind them. But more importantly, we are working to build a world class service experience for our customers that extends beyond the superior visual and auditory ingenuity of our products.
We are looking for a full-time
Customer Experience Manager to oversee all interactions between the company and its customers. This role will manage and develop people and strategies for building relationships and aim to provide a consistent, positive experience to every Coastal Source customer. Further, this important role will help in motivate the teams to deliver products and services that will enhance the customer’s interactions with our brand.
About You
Someone with a minimum of 5-7 years’ experience in a customer/client relationship management role
A customer service rock star, passionate about people and owning the customer experience to enhance brand recognition
Someone who enjoys managing others and solving problems together
Possess strong verbal and written communication skills and can quickly and adeptly communicate to different customer types
Can employ project management skills to efficiently and effectively prioritize, multitask and organize
Able and comfortable bringing suggestions and ideas to the table
Willing to contribute to a family-like team in a fast-pace, open-office environment
Adept at acquiring skills with an eagerness to learn and take on new challenges
True team player with no 9-5 mentality
What You’ll Do
Take ownership and responsibility for the entire customer experience by guiding and leading in-house teams to deliver products and services that consistently exceed our customer’s expectations
Lead the charge in the development and management of our growing customer service team, implementing achievable goals to measure and assess performance
Responsible for maintaining communication and flow of information to our national network of dealers
Responsible for new customer on-boarding and pull through
Conduct annual customer update reports and meetings
Collect and manage customer records and relationships using CRM software
Acquire complete knowledge/mastery of the Coastal Source product line & technologies to be conversant at a high level with customers and vendors as needed
Develop, roll out and be the point person for all dealer programs; manage and report success
APPLY NOW
MARKETING PROJECT MANAGER
This position is located at the Coastal Source office in Moorestown, NJ
Coastal Source strives to create the most durable and high performance outdoor living products on the market. We are proud of the products we have created and our team that stands behind them. But more importantly, we are working to build a world class service experience for our customers that extends beyond the superior visual and auditory ingenuity of our products.
We are looking for a full-time
Marketing Project Manger to develop the strategic marketing plans for the company and then oversee the implementation and execution of the various efforts associated with the marketing plans. This includes evaluating the results of various marketing campaigns, spearheading market research efforts, or coordinating initiatives across a variety of marketing channels.
About You
Bachelor’s Degree in Marketing, Business Administration, Communications or related field
5+ years in marketing and promotion experience (consumer products experience preferred)
Excellent communication and project management skills
Competence as a creative writer and an eye for great emails and landing pages
Strong problem-solving ability, including metrics-driven thinking
Capable of managing multiple projects and prioritizing in a fast-paced environment
Strong organizational skills and attention to detail
Comfortable presenting to internal and external teams
Ability to think creatively and innovatively
Proficiency with online content marketing and social media development strategies
Ability to travel occasionally as necessary
Computer and smartphone experience (proficiency in Microsoft Office, Adobe Creative Suite, Mailchimp preferred)
True team player with no 9-5 mentality
What You’ll Do
Manage the creation, planning, launch, execution and coordination of company marketing efforts across multiple channels
Identify weaknesses in existing marketing efforts and develop pragmatic solutions within budgetary constraints
Communicate with senior management about marketing initiatives and project metrics, as well as brainstorming fresh strategies
Create campaign timelines and manage milestones to ensure a timely and successful delivery
Prepare internal presentations, promotional plans and marketing strategies in the development and launch of all new products
Oversee the creation and deployment of marketing email campaigns and update marketing content on our websites through available content management systems
Evaluate the impact of marketing programs (across print, web, social media, email, etc.) in achieving their stated objectives
Stay abreast of category trends and insights by monitoring and evaluating competitive products, market share, pricing and advertising
Coordinate 3rd party marketing resources and oversee communication for those resources
Other duties as assigned or deemed necessary to meet company needs
APPLY NOW
