Coastal Source is a quickly growing outdoor lighting and outdoor audio manufacturer. Our growth is due to the extreme durability and performance of our products, coupled with an innovative business model that relies on direct sales to our carefully selected base of highly trained, installing dealers. We are financially strong, with our two parent companies in business for over 50 years each – and with over 250 combined employees.
Coastal Source shares space and benefits with its parent company. The Artcraft Group is a fast-moving, growth-oriented company with competitive pay and benefits including 401(k), profit sharing plan, health, dental and vision insurance, long term disability insurance and on-site fitness center.
Visit our consumer website (coastalsource.com) and our dealer website (dealer.coastalsource.com) to learn more about our company and products.
Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
TECHNICAL SUPPORT SPECIALIST
This position is located at the Coastal Source office in Moorestown, NJ
Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we have created and our team that stands behind them. We are working to build a world-class service experience for our customers.
You are a problem solver who is fascinated by the way things operate. You appreciate quality products and insist on quality service. You connect with customers naturally as you strive to understand and solve their issues. You thrive on exceeding the expectations of customers by patiently providing step by step solutions tailored to each individual. You stay informed on new technologies and can learn them with ease. You are a multitasker capable of analyzing, isolating and resolving multiple complex issues. You manage your time effectively as you prioritize new tasks. You have excellent verbal and written communication skills that allow you to follow up with customers to ensure their needs have been met. You like a challenge and have your own ideas on how to best overcome them. You aren’t scared to make mistakes since you see them as an opportunity to learn and improve. You seek to provide an incredible customer experience.
If this sounds like you, we hope you apply to become a Coastal Source Technical Support Specialist.
Minimum 2 years of technical troubleshooting expertise or proven technical ability
Experience supporting customers via phone, email, chat and/or in-person
Creative troubleshooter who is driven to go the extra mile to solve an issue
Passionate about customer service and owning the customer experience to provide complete issue resolution
Able to easily adapt communication to different customer types
Willing to contribute to a family-like team in a fast-paced, open-office environment
Able to independently multitask, organize and prioritize tasks
Able to investigate technical solutions while speaking with customers
Adept at acquiring skills with an eagerness to learn and take on new challenges
Computer and smartphone experience
True team player with no 9-5 mentality
What You’ll Do
We expect the same level of support from our customer service team as our customers do. As a Coastal Source Technical Support Specialist, you’ll be supporting all of our varied outdoor products, from high-performance outdoor speakers to rack amplifiers to landscape lighting fixtures to LEDs. As an essential customer point of contact, you’ll be the friendly voice of Coastal Source, providing world-class customer service, troubleshooting and technical support. We will depend on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs. You will provide phone-based technical support to our customers as you actively identify, isolate and solve their issues. You will take ownership of open issues to ensure the customer feels like a part of the Coastal Source family.