CAREERS

Coastal Source is a quickly growing outdoor lighting and outdoor audio manufacturer. Our growth is due to the extreme durability and performance of our products, coupled with an innovative business model that relies on direct sales to our carefully selected base of highly trained, installing dealers. We are financially strong, with our two parent companies in business for over 50 years each – and with over 250 combined employees.

 

Coastal Source shares space and benefits with its parent company. The Artcraft Group is a fast-moving, growth-oriented company with competitive pay and benefits including 401(k), profit sharing plan, health, dental and vision insurance, long term disability insurance and on-site fitness center.

 

Visit our consumer website (coastalsource.com) and our dealer website (dealer.coastalsource.com) to learn more about our company and products.

 

Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.

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CURRENT OPENINGS

SENIOR TECHNICAL ADVISOR

This position is located at the Coastal Source office in Moorestown, NJ Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we have created and our team that stands behind them. We are working to build a world-class service experience for our customers. About You You are a problem solver who is fascinated by the way things operate. You appreciate quality products and insist on quality service. You connect with customers naturally as you strive to understand and solve their issues. You thrive on exceeding the expectations of customers by patiently providing step by step solutions tailored to each individual. You stay informed on new technologies and can learn them with ease. You are a multitasker capable of analyzing, isolating and resolving multiple complex issues. You manage your time effectively as you prioritize new tasks. You have excellent verbal and written communication skills that allow you to follow up with customers to ensure their needs have been met. You like a challenge and have your own ideas on how to best overcome them. You aren’t scared to make mistakes since you see them as an opportunity to learn and improve. You seek to provide an incredible customer experience. If this sounds like you, we hope you apply to become a Coastal Source Senior Technical Advisor. Key Qualifications

  • Minimum 5 years of technical troubleshooting expertise or proven technical ability
  • Minimum 2 years experience supporting customers via phone, email, chat and/or in-person
  • Creative troubleshooter who is driven to go the extra mile to solve an issue
  • Passionate about customer service and owning the customer experience to provide complete issue resolution
  • Able to easily adapt communication to different customer types
  • Willing to contribute to a family-like team in a fast-paced, open-office environment
  • Able to independently multitask, organize and prioritize tasks
  • Able to investigate technical solutions while speaking with customers
  • Adept at acquiring skills with an eagerness to learn and take on new challenges
  • Computer and smartphone experience
  • True team player with no 9-5 mentality
What You’ll Do We expect the same level of support from our customer service team as our customers do. As a Coastal Source Senior Technical Advisor, you’ll be supporting all of our varied outdoor products, from high-performance outdoor speakers to rack amplifiers to landscape lighting fixtures to LEDs. As an essential customer point of contact, you’ll be the friendly voice of Coastal Source, providing world-class customer service, troubleshooting and technical support. We will depend on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs. You will provide phone-based technical support to our customers as you actively identify, isolate and solve their issues. You will take ownership of open issues to ensure the customer feels like a part of the Coastal Source family. APPLY NOW



DESIGN PROJECT MANAGER

This will be an in-person position at our Moorestown, NJ office location. About You You are a natural leader and project manager who has a passion for the details. You appreciate quality products and insist on quality service. You connect with customers naturally, whether striving to solve their issues or to suggest and sell the best product for their needs. You thrive on exceeding the expectations of customers by creating system designs tailored to each individual. You are a creative multitasker capable of analyzing, isolating and resolving multiple complex challenges. You manage your time effectively as you prioritize new tasks. You have excellent verbal and written communication skills that allow you to follow up with customers to ensure their needs have been met. You like a challenge and have your own ideas on how to best overcome them. You aren’t scared to make mistakes since you see them as an opportunity to learn and improve. You seek to lead a team that provides an incredible customer experience. If this sounds like you, we hope you apply to become a Coastal Source Design Project Manager. Key Qualifications

  • Minimum 5 years of sales experience
  • Minimum 5 years of project management experience
  • Minimum 5 years of experience managing people
  • Firm understanding of system design & the selling process
  • Passionate about customer service and owning the customer experience to provide complete issue resolution
  • Able to easily adapt communication to different customer types
  • Willing to contribute to a family-like team in a fast-paced, open-office environment
  • Able to independently multitask, organize and prioritize tasks
  • Adept at acquiring skills with an eagerness to learn and take on new challenges
  • Computer and smartphone experience
  • True team player willing to step in to help others
  • Quick to take ownership & responsibility of each situation
Ideal Experience
  • Knowledge of CAD software applications
  • Proficiency in BlueBeam Revu
  • Understanding of landscape plans
  • Landscape Lighting design experience
  • Commercial estimating experience
What You’ll Do We expect the same level of support from our customer service team as our customers do. As the Coastal Source Design Project Manager, you’ll be managing our Design Service team and prioritizing the project pipeline for designs utilizing all of our varied outdoor products, from high-performance outdoor speakers to rack amplifiers to landscape lighting fixtures to LEDs. As an essential customer point of contact, you will manage our design queue and assist in ensuring our customers fully understand our system and processes. We will depend on you to listen to our customers and use your creativity and passion to meet their needs. You will take ownership of any open issues to ensure the customer feels like a part of the Coastal Source family. APPLY NOW



CUSTOMER SUPPORT SPECIALIST

About the Job This will be an in-person position at our Moorestown, NJ office location. Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we have created and our team that stands behind them. But more importantly, we are working to build a world class service experience for our customers that extends beyond the superior visual and auditory ingenuity of our products. We are looking for a full-time Customer Support Specialist to support long-term relationships with our customers by providing prompt, competent, and professional assistance for all things Coastal Source. This role will be responsible for interfacing with customers before and after each order they place. This role will develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled in a manner than enhances the customer’s interactions with our brand. About You

  • Someone with a minimum of 3-5 years of experience in a progressive customer service role
  • Possess strong verbal and written communication skills and can quickly and adeptly communicate to different customer types
  • Ability to maintain professionalism under pressure
  • Strong attention to detail
  • Can employ project management skills to efficiently and effectively prioritize, multitask and organize
  • Excited to bring suggestions and ideas to the table
  • Willing to contribute to a family-like team in a fast-pace, open-office environment
  • Adept at acquiring skills with an eagerness to learn and take on new challenges
  • Proficiency in MS Office and adept at learning/using CRM systems
  • True team player committed to achieving shared team goals
  • Familiarity with current product lines and customer base/industry a plus
  • High School diploma or general education degree (GED); a college/university degree in Business Administration or relevant field of study a plus
What You’ll Do
  • Be a Coastal Source ambassador by providing courteous customer service to dealers, sales reps and business partners
  • Answer customer inquiries by phone and/or email to address their requests for company/product information, availability and shipping schedules, order status and modifications, and more as they arise.
  • Edit orders received for pricing and any applicable discounts; informing customer of prices, discounts, charges, shipping date, anticipated delays, and any additional information needed.
  • Prepare and issue customer invoices, including any discounts or price adjustments, and email/mail to client
  • Communicate with customers to address any past due invoices.
  • Process client credit card payments and refunds; following-up on credit card disputes with credit card provider.
  • Research and resolve account discrepancies, issues or queries.
  • Receive and check customer complaints; consulting with production, shipping, warehouse, or carrier personnel to expedite or trace missing or delayed shipment.
  • Maintain customer information and other metrics in CRM database.
  • Follow-up on important orders to ensure delivery by specified dates.
  • Prepare shipping documents such as export papers and commercial invoices.
  • Compile statistics and preparing various reports for management.
  • Other duties as assigned.



1270 Glen Avenue | Moorestown, NJ 08057 | info@coastalsource.com | Tel: 1-800-719-1996 

© 2020 by Coastal Source, LLC

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