COASTAL SOURCE CAREERS
NOTE: This will be an in-person position at our Moorestown, NJ warehouse location.
Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we create and our team that stands behind them. We are working to build a world class experience for our customers.
We are looking for a Senior AV Systems Technician who will be responsible for managing two teams that are vital to achieving our customer satisfaction goals: technical support and production. This person will be our in-house technical expert, and will hire, coach, mentor, and develop staff to achieve departmental objectives. The Technical Service Supervisor will collaborate with Sales, Customer Service, and Warehouse departments to achieve company objectives.
About You
You are a customer-centric professional with an impressive talent for problem-solving and an admirable ability to make decisions based on complex information. You are a technical wizard with an innate understanding of current technologies. You are an audio/video/lighting/control systems specialist with an impressive repertoire of expertise and experience. Your attention to detail and standards for quality allow you to complete tasks with excellence. With strong independent working skills, excellent communication, and natural flexibility, you are well-equipped to handle multi-tasking in a fast-paced environment. You are a keen people and project manager who knows how to balance cost, scope, time, quality, and risk to get the job done to the highest standard. Your internal motivation and enthusiasm drive you to excel each day and make you an invaluable asset to any team you join.
Key Qualifications
- Associate degree in engineering, computer science, or technology
- 7+ years’ hands-on experience in residential/commercial A/V & control systems or professional audio sound engineering or systems design
- Experience with smart-home technologies including but not limited to: loudspeakers, amplifiers, transformers, landscape lighting, home control systems (Control4, Savant, Crestron), Home Networking (Wi-Fi, routers), HDMI, Dante, etc.
- Customer service mindset. Always striving to improve our customers’ experience with the brand. Understands how their role affects our customers’ experience.
- Naturally inclined to help colleagues with a smile. Speaks transparently and with empathy. Willing to contribute to a tight-knit team in a fast-paced environment.
- Strong time management skills. Able to set a weekly, monthly, quarterly routine and stick to it.
- Agility to multi-task without stress. Able to move from task to task, organize, and prioritize to ensure the right things are accomplished on time and on-quality.
- A self-starter with an internal drive to do better each day.
- Excellent (clear and concise) communication skills (including verbal and written).
What You’ll Do
As Senior AV Systems Technician, you will directly supervise two teams for a total of 5-10 staff. You will set goals and objectives for these teams to achieve customer satisfaction, cost, quality, and efficiency standards. You will be an expert in both our outdoor audio and lighting products as well as all relevant home/commercial technologies. You will evaluate our current processes and optimize them to be the best that they can be. You will work with a variety of passionate teams to make and troubleshoot our products. You will design, specify, troubleshoot, and repair complex systems for both home and commercial applications. You will effectively supervise and train both technical support staff and a production team to provide customer service excellence. You will oversee our RMA process, building an efficient system with clear trends to lead to real product and process change. You will help develop white papers, manuals, and short product videos on our products and relevant technologies to assist both our dealers and our team. You will oversee the production of a variety of lighting and audio products, ensuring that the team is operating at their best, producing a product that our customers can rely on.
TO APPLY, PLEASE CLICK HERE.
NOTE: This will be an in-person position at our Moorestown, NJ office location.
Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we create and our team that stands behind them. We are working to build a world class experience for our customers.
We are looking for a full-time Customer Service Specialist to support long-term relationships with our customers by providing prompt, competent, and professional assistance for all things Coastal Source. This role will be responsible for interfacing with customers before and after each order they place. This role will develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled in a manner that enhances the customers’ interactions with our brand.
About You
You are a dynamic and accomplished individual who possesses excellent verbal and written communication skills. You are someone who can effectively convey ideas and connect well with others. With a natural ability to build strong relationships with customers, you are highly regarded for your exceptional customer service skills. Even in the face of challenging situations, you maintain a high level of professionalism, always keeping a calm and collected demeanor. Your strong attention to detail ensures that every task is completed with precision and accuracy. But it’s not just about getting things done as you take great pride in your work ethic, reliability, and ability to seamlessly juggle multiple tasks at once. Above all else, you value being part of a tight-knit team in a fast-paced work environment and thrive in an open-office setting where collaboration is key.
Key Qualifications
- 5+ years of experience in a progressive customer service role
- High School diploma or GED
- Strong verbal and written communication skills
- Excellent customer relationship skills
- Ability to maintain professionalism under pressure
- Solid work ethic and dependable
- Strong attention to detail
- Able to independently multitask and prioritize tasks
- Organized with an ability to track company and customer activities and status on an ongoing basis
- Excitement to develop new ideas for improving Coastal Source and its processes
- Able to apply project management skills in executing daily tasks and projects
- Willing to contribute to a family-like team in a fast-paced, open-office environment
- Adept at acquiring skills with an eagerness to learn and take on new challenges
- Advanced MS Office skills (including Excel, Word and PowerPoint)
- Adept at learning multiple computer software applications
Ideal Qualifications
- College/university degree in Business Administration or relevant field of study
- Familiarity with current product lines and customer base/industry
- Familiarity with SAP Business One, Zoho CRM, and/or Smartsheet software applications
What You’ll Do
- Provide courteous customer service to dealers, sales reps, and business partners
- Answer customer inquiries by phone and/or email to address their requests for company/product information, availability and shipping schedules, order status and modifications, and more as they arise
- Edit orders received for pricing and any applicable discounts, informing customer of prices, discounts, charges, shipping date, anticipated delays, and any additional information needed
- Prepare and issue customer invoices, including any discounts or price adjustments, and email/mail to client
- Communicate with customers to address any past due invoices
- Process client credit card payments and refunds, following up on credit card disputes with credit card provider
- Research and resolve account discrepancies, issues, or queries
- Receive and check customer complaints, consulting with production, shipping, warehouse, or carrier personnel to expedite or trace missing or delayed shipment
- Maintain customer information and other metrics in CRM database
- Follow up on important orders to ensure delivery by specified dates
- Prepare shipping documents such as export papers and commercial invoices
- Compile statistics and various reports as needed for management
TO APPLY, PLEASE CLICK HERE.
NOTE: This will be an in-person position at our Moorestown, NJ warehouse location.
Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we create and our team that stands behind them. We are working to build a world class experience for our customers.
We are looking for an Audio Production Builder (APB) who will support the production of premier high-performance custom audio and lighting products and ensure that each unit meets Coastal Source’s quality standards. This role is part of our Production department, working alongside our Warehouse, Technical and Trade Show departments.
About You
You are a dynamic and driven individual known for your unparalleled work ethic and exceptional qualities. With a knack for balancing tasks and prioritizing effectively, you are a true team player who thrives even in the most challenging of situations. Your passion for quality is evident in every task you undertake, showcasing your dedication to delivering nothing but the best. You possess strong communication skills, making you an asset to any team. Your ability to work proactively and independently speaks volumes and you’re always eager to learn new things. You are highly organized, efficient, and a master of time management, ensuring that every task is completed without compromising on quality. A fast-paced environment only fuels your passion for success, making you an invaluable addition to any organization.
Key Qualifications
- Able to work proactively and independently
- Able to balance and prioritize tasks
- Ability to handle and assemble small parts
- Passionate about quality
- Strong communication skills
- Willing and able to learn quickly
- Highly organized and efficient
- Excited to work as part of a team
- Demonstrate role-model behavior
- Able to work in a fast-paced environment
- Interested in performing a variety of tasks
- Ability to use hand and power tools
- Technical aptitude
Ideal Qualifications
- 2-year Technical Degree or Associates Degree preferred
- Experience working with electronics, low voltage wiring, and or car audio
- Knowledge of audio products and wireless technologies
- Experience working with schematics and/or wiring diagrams
- Strong computer software aptitude
- OSHA experience a plus
- Must have and be able to maintain a valid driver’s license
What You’ll Do
- Assist in the production of custom audio and lighting products (installing connectors and electronic components, making connections, epoxying components, etc.)
- Program amplifiers with custom DSP settings for each order that goes out
- Unbox inbound shipments, reporting inventory to the Inventory Specialist
- Perform cycle counts as needed from the Inventory Specialist
- Prepare all foam and packaging for Production Area assembled products
- Maintain an organized workspace and perform daily production area cleanings
- Participate in special projects and assist in event prep as needed
- Occasionally assist in the unloading of shipping containers as needed
Work Conditions/Physical Demands
- Able to lift and carry up to 75 pounds, although most components to be lifted throughout the day are 30 pounds or less (with the occasional need to lift as much as 75 pounds), with or without reasonable accommodation
- Able to alternatively sit, stand, push, pull, lift, and walk about the warehouse or trade show with or without a reasonable accommodation
- Able to drive the company van varying distances
- Able to work in all kinds of extreme temperatures (e.g., hot, cold)
TO APPLY, PLEASE CLICK HERE.